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Creative Edge Dance StudioDance Classes Near MeNew JerseyMiddlesex CountyHighland ParkDance Classes in Raritan AvenueIM Gallery

IM Gallery
- 233 Raritan Ave, Highland Park, NJ 08904

Event venue, Dance hall ★4.0

233 Raritan Ave, Highland Park, NJ 08904, USA

4.0
To anyone looking to host an event here, I would strongly advise otherwise. The space is affordable, but the owner’s customer service is unmatched. Marc the owner, is extremely arrogant and unprofessional. I was introduced to the space by the owner of the consignment shop that’s connected to the venue. At first interaction, Marc seemed friendly and somewhat approachable but later interactions proved otherwise. Things took a turn at our second encounter. At this time, I brought my mother along with me to view the space in which she had ONE concern about the pricing. Her concern was that the charge did not include the set up or cleanup for my event. This was unusual because most venues include that in their package pricing. If the owner had no involvement in either situation, why would we be charged extra for doing the work ourselves? Marc then agreed that he would reduce one hourly rate based on her concern. After that interaction and the owner’s demeanor, I was unsure if I still wanted to have my event there. I took it as maybe he was just having an off day, even with doubt I moved forward. Throughout the process, including me giving the event deposit, I sensed there was some sort of issue with Marc. It could have been due to the fact he referenced my mother’s “behavior” on more than one occasion. WHICH IS NOT PROFESSIONAL! At this point, I was confused as to how someone asking about pricing dictates someone’s behavior. Furthermore, who are you to judge someone’s behavior? Marc stated via email that the experience was insulting. So are we not allowed to ask questions? If we do ask questions, it’s insulting? Hmmmm? Mark also added that he wanted to cancel my event prior to all of this even happening, but stated he didn’t because he was being “accommodating”. So, what he is saying is he is going out of his way to “accommodate” me for a service that I paid him for? Hmmm again? To get to my point, he flat out told me four weeks prior to my event that he would prefer if I had my event elsewhere. Insinuating that I self-cancel in the same email. So much for being accommodating. So I did exactly what he wanted, I cancelled. I would rather go elsewhere and pay more money for better customer service. You get what you pay for I guess. He had zero remorse and has yet to apologize for the inconvenience. So if I could give a negative star, I definitely would. No reply needed. Thank You. - Dahron Dickerson
IM Gallery Overview Intro Detail Photos Location Reviews

IM Gallery Introduce

Located in the heart of Highland Park, IM Gallery presents itself as a unique and versatile space for those in New Jersey looking to host a memorable event. The venue, which appears to have a dual purpose as both an art space and an event hall, offers a distinct atmosphere that sets it apart from more traditional banquet halls. Its appeal lies in its simplicity and affordability, making it an attractive option for a wide variety of functions, from small gatherings to private parties. While the space itself is straightforward, it provides a blank canvas for hosts to bring their vision to life.

The reviews for IM Gallery paint a very complex picture of the venue, highlighting the importance of understanding all aspects before booking. A common theme in the feedback revolves around the owner's customer service, with one review praising Marc as "a delight to work with and so helpful and understanding," while another describes their experience as "unprofessional" and leading to a cancelled event. These contrasting viewpoints make it clear that the experience at IM Gallery can be highly subjective and dependent on the specific circumstances and communication. The review from the customer who ultimately cancelled their event raises serious questions about the professional nature of the interactions and the transparency of the booking process, particularly concerning what is included in the venue rental fee. Their story of confusion over setup and cleanup costs, and the subsequent "insulting" tone of the owner, provides a cautionary tale for anyone considering this venue. Conversely, the positive review speaks to a much smoother and more pleasant experience, suggesting that when things go well, the venue is a great choice. This disparity in feedback underscores the importance of clear and upfront communication.

For those planning an event in New Jersey, the story of the customer who was told to "have event elsewhere" is a stark reminder that while a venue may be affordable, other factors, like reliable customer service, are paramount. The reviewer's decision to "pay more money for better customer service" is a common sentiment among those who prioritize a stress-free planning process. It suggests that while the space may be a great value, the potential for a difficult experience with the owner could outweigh the financial savings.

IM Gallery is located at 233 Raritan Avenue, Highland Park, NJ 08904, making it accessible to residents of Middlesex County and surrounding areas. The Highland Park location is a vibrant and walkable neighborhood, with a variety of restaurants and other local businesses nearby. While the provided information does not include details on parking, the area typically offers street parking and municipal lots. For those with mobility needs, it is advisable to contact the venue directly to inquire about specific accommodations. The venue is equipped with a toilet, a basic amenity that is necessary for any event space.

When considering IM Gallery for your event, it is crucial to manage expectations based on the available information. The venue is promoted for its use as a space for dance classes and other events, suggesting a versatile, open floor plan. The potential for a great experience, as highlighted in the positive review, should not be overlooked, especially for those who are looking for a simple and affordable space. However, the negative review serves as a reminder to be extremely thorough in your inquiries, to get all agreements in writing, and to have a clear understanding of all costs, including those for setup and cleanup, before committing a deposit.

Services Offered

  • Venue Rental: Offers space for private events, gatherings, and parties.
  • Event Space: A versatile, open-floor plan suitable for a variety of event types.
  • Consignment Shop: The venue appears to be connected to a consignment shop, as referenced in one of the reviews, which may offer a unique ambiance.
  • Dance Classes: The venue also hosts dance classes, suggesting it is well-suited for activities requiring an open dance floor.
  • Event Space for Rent: Provides a raw space that can be customized by the client.

Features / Highlights

  • Affordable Pricing: One of the venue's key draws is its affordability, although this is mentioned in the context of a "you get what you pay for" warning in one review.
  • Toilets: A basic amenity is available for guests' convenience.
  • Central Location: Situated in downtown Highland Park, providing easy access for locals.
  • Open Space: The venue has a flexible layout, allowing for various event configurations.
  • Owner-Managed: The venue is managed by the owner, Marc, which can either be a positive or negative experience, as evidenced by the reviews.

Contact Information

Address: 233 Raritan Ave, Highland Park, NJ 08904, USA

Phone: (201) 320-9176

What is worth choosing IM Gallery

Choosing a venue for a special event is a big decision, and for locals in New Jersey, IM Gallery presents a unique set of pros and cons. The primary reason a person might choose IM Gallery is its affordability. In a market where event spaces can be prohibitively expensive, an affordable option can seem very appealing. For a host on a tight budget who is willing to take on the responsibilities of setup and cleanup themselves, and who doesn't require extensive amenities, IM Gallery could be a practical choice. The fact that the venue has successfully hosted "small gathering" and received positive feedback from some clients is proof that it can be a "delight" to work with, as one reviewer noted.

However, it is crucial to weigh the potential for a difficult experience against the financial savings. The extensive negative review provides a detailed account of a customer service breakdown, which culminated in the host being asked to cancel their event. This suggests that the relationship with the owner is a critical factor in the success of the event. A host must be prepared to handle potentially "unprofessional" or "arrogant" behavior, as described by the disgruntled customer. For those who prioritize peace of mind and professional, apologetic service, the potential for this type of conflict might make it worth paying more to go elsewhere.

In conclusion, the decision to choose IM Gallery is about understanding the risks and rewards. It is a venue for those who are highly organized, comfortable with a do-it-yourself approach, and prepared to handle the possibility of difficult communication. For the right client, who has clear expectations and can navigate the relationship with the owner effectively, it offers an affordable solution in a desirable location. For anyone else, especially those who value seamless customer service and a stress-free planning process, it may be best to explore other options. The conflicting reviews serve as both a recommendation and a warning, making it a venue that requires careful consideration and thorough research before a commitment is made.

IM Gallery Details

  • Amenities

  • Toilet

IM Gallery Photos

No photos available at the moment.

IM Gallery Location

IM Gallery

233 Raritan Ave, Highland Park, NJ 08904, USA

IM Gallery Reviews

An average rating of ★4 from 9 user reviews.★ 5★ 4★ 3★ 2★ 1

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